Better Business Bureau vs. Angie’s List
The Better Business Bureau was developed as a non-profit
organization to promote consumers and businesses working together
for a better tomorrow. If a business meets BBB standards, they can
join to promote goodwill and fair business practices. These
companies pay to belong and must continue to meet membership
standards. Though the BBB cannot "police" a company, they can offer
reports on businesses as well as offer dispute resolution and
mediation if both sides agree.
Consumers pay no fees to obtain a BBB reliability report, or to file
a complaint. Angie's List, however, requires consumers to pay a fee
in order to see what others wrote about a company. The paying member
then can rate any company from A to F.
The BBB contacts a business once a complaint is received, to try to
resolve the dispute. Angie's List does no follow up with the
company, once it receives a complaint. Consumers with complaints
simply post them on Angie's List site, and no further action is
The BBB reports the number of complaints filed against a business,
the nature of those complaints and the resolution. Firms that failed
to respond to complaints receive an unsatisfactory rating (and will
have BBB membership revoked, if they were a member). Angie's List
makes no attempt to resolve the dispute; it only allows the consumer
to "submit a report". Angie's List has no procedure for verifying if
a report is accurate or factual. They do not even verify that the
customer even transacted business with the company in question.
Angie's List does not verify the background of any business
posted on its site. It does not verify licensing, or determine the
company’s' exact nature of business.
Angie's List gives the impression that it is a great source for
information, but its lack of verification and follow up regarding
customer complaints contradicts its basic purpose. In fact, Angie’s
list “promotes” certain businesses that agree to pay them an
“enhanced listing” fee where these companies are then highlighted
and put to the front, giving the false impression that they may be a
more desirable company to work with. That is NOT the case.
The bottom line - Angie's List is a forum for customers to give
their own personal comments about a business. It does not attempt to
help the customer resolve an issue, or give factual, impartial
advice on a particular business or industry.
This is the response you get from Angie's List when they don't
like your response to a post from a Paying Angie's list member....I
even stated that I would fix this supposed 20 year old complaint at
NO charge to the homeowner if they could show me a Contract or any
other proof that they did business with our Company. It has been
about a year that this FALSE complaint was posted to our report and
no documentation has ever been produced. Also, I drove to the City
of Pleasant Ridge's Building Department on May 19, 2008 where they
had records of work done to this residence going back to the 1960's
and nothing had been done by father & Son Construction. this is
further proof that you should NOT waste your hard earned money to
read false reports posted on Angie's List.
Thanks for your call today. I was able to check about your
response with our Help Desk. Since the report has been reconfirmed
by the member, your response cannot state that you have no records
of doing work for the member. This is why your response was removed.
While you are welcome to submit another response, just keep this in
mind when you post your response as it will not be posted if it
contains any statements saying that you do not have records of the
member who made the report.
Your response is your opportunity to provide your side of the
story to our members. Try to keep in mind that when a member reads
that negative report, no matter how negative it is, it might be
taken even more negatively if your response comes off as angry, etc.
If you have any additional questions or concerns, please feel
free to respond to this email or give us a call at the number listed
below. Thanks so much again for your call today and have a great
Angie's List Company